customer policy

The customer is always right. The customers are always our first priority and main consideration in our corporate strategy. We have a consumer hotline, which enables us to attend to the customer's views, to ensure the best customer service.

merchandising policy

We believe in the fair trading policy, where all retailers should be treated equally to ensure healthy competition in the retailing industry. All retailers must be allowed to compete equally through their own efficiencies.

Our merchandising team plays an important role in ensuring the fair trading policy. The merchandising team vets through all products, considering factors like market support, marketability, pricing, quality and etc. before any products are sold in Econsave stores.